Customer Service Representative (CSR)

McCandless Family of Brands
(McCandless Well Drilling + McCandless Plumbing & Excavation)

Location: Busti, NY
Hours: 35–40 hours per week
Pay: $18–$22/hour (based on experience)

About Us

The McCandless Family of Brands is built around reliable service, strong communication, and doing things right the first time. Across our well drilling and plumbing & excavation divisions, we serve our community with urgency, professionalism, and pride.

Position Overview

This is not your typical “answer-the-phone” role. Our Customer Service Representative is the front line of the business—responsible for managing incoming calls, capturing and qualifying leads, scheduling jobs, and ensuring nothing slips through the cracks. If you thrive in a fast-paced environment and take pride in keeping things organized and moving efficiently, this role is for you.

Key Responsibilities

  • Answer inbound calls and respond to customer inquiries promptly and professionally
  • Capture and input new leads accurately into the system
  • Schedule jobs efficiently, optimizing routes and technician availability
  • Coordinate between customers, field technicians, and internal team members
  • Maintain organized records of calls, jobs, and customer communications
  • Follow up on leads and unscheduled estimates to improve close rates
  • Ensure fast response times (“speed to lead”) and a seamless customer experience
  • Assist with general administrative tasks as needed

What Success Looks Like

  • Leads are responded to quickly and consistently
  • Schedules are full, efficient, and well-communicated
  • Customers feel taken care of from first contact to job completion
  • Nothing falls through the cracks

Qualifications

  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities
  • Comfortable using computers, scheduling software, and basic office tools
  • Ability to stay calm and efficient in a fast-paced environment
  • Detail-oriented with strong follow-through
  • Previous CSR, dispatching, or administrative experience preferred (but not required)

Why Join McCandless?

  • Stable, growing local company
  • Team-oriented environment
  • Opportunity to play a key role in daily operations
  • Competitive hourly pay with room to grow

How to Apply

If you’re someone who likes to stay organized, move fast, and keep things running smoothly—we’d love to hear from you. Send us a message or apply today.

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