Our Core Values
The Principles That Guide Our Work
At McCandless Well Drilling & Services, our values aren’t slogans on a wall — they shape how we show up every day.
For nearly 50 years and three generations, we’ve built our name on steady growth, honest work, and doing things the right way. These principles guide every project, every conversation, and every decision we make.
1️⃣ Transparency from Day One
Drilling a well comes with variables. Soil conditions change. Depths vary. Recovery rates differ from property to property.
What should never vary is communication.
We believe in setting clear expectations before work begins. We walk through best-case and worst-case scenarios, explain realistic price ranges, and keep homeowners informed at every stage.
No surprises. Just straightforward answers.
2️⃣ We Stand Behind Our Work
No one can guarantee what lies beneath the ground — but we absolutely stand behind the work we perform above it.
From proper casing installation to pump setup and water testing, we take pride in doing the job correctly. Our systems are backed by warranties on pumps and tanks, and we follow National Ground Water Association standards for drilling and installation.
If we put our name on it, we make sure it’s done right.
3️⃣ Professionalism in the Field
We approach well drilling with discipline and preparation.
Our leadership background in large-scale operations shaped how we run our business today — organized scheduling, proper reporting, compliance with New York State requirements, and careful coordination before breaking ground.
We show up prepared.
We work efficiently.
We respect your property.
Professional doesn’t mean flashy — it means dependable.
4️⃣ Generational Responsibility
As a third-generation family business, we think long term.
We’re not here for quick wins or short-term growth. We’re building something meant to last. That mindset affects how we price our work, how we treat customers, and how we train our team.
When we complete a project, we know we may see that homeowner at the grocery store, at school events, or years later when their neighbor needs a well.
That matters to us.
5️⃣ Fair, Honest Pricing
You deal directly with ownership — not a commissioned salesperson.
We price our work responsibly and competitively within our market. Our goal is to deliver lasting quality at a fair and predictable cost.
We don’t believe in pressure tactics or inflated upgrades. We believe in explaining options clearly and letting homeowners make informed decisions.
6️⃣ Ongoing Support
Our relationship doesn’t end once the drilling rig leaves.
We provide pump replacement, tank service, water testing, and water treatment guidance long after installation. We believe in being available when customers need us — not just during the initial project.
That long-term commitment is part of what has kept our business strong for decades.
Built on Values. Driven by Work Ethic.
Fast and efficient.
Upfront and honest.
Warranty-backed.
Family-operated.
Locally rooted.
These aren’t marketing phrases — they reflect how we operate.
If you’re considering a new well, pump service, or water treatment solution, we’re ready to have a straightforward conversation about what your property needs.
Serving Western NY & Northwestern PA
Combined Area
Contact us today for professional well drilling services!
(716) 666-3708